Legal Info & Agreements

1. Privacy Policy

Last Updated: June 4, 2026

Ragleaf ("we", "our service") attaches great importance to the privacy of our users. This Privacy Policy explains how your data is collected, processed, and protected when you use our platform.

1.1. Collected Data

The following data may be collected when using the Ragleaf platform:

• Account Information: Name, email address, phone number, and business details you provide during registration.
• Uploaded Documents: PDF, DOCX, TXT, and other file formats uploaded to train your AI assistant.
• Conversation Logs: Chat messages and session details between your AI assistant and website visitors.
• Payment Details: Credit card details for subscriptions are processed directly by our PCI-DSS compliant licensed payment gateway providers (Stripe/PayTR); card details are never stored on our servers.

1.2. Purpose of Data Processing

Collected personal data and documents are processed solely for the following purposes:

• To construct and train the knowledge base of your AI assistant.
• To generate accurate, brand-aligned responses to customer inquiries.
• To monitor platform performance, debug errors, and improve the overall user experience.
• To manage billing, invoicing, and account lifecycles.

1.3. Data Security and Encryption

Your documents and data are encrypted at rest using industry-standard AES-256 encryption. Your data will never be shared with third parties or used for training public artificial intelligence models without your consent.

2. Terms of Use

By using the Ragleaf website and our cloud-based AI assistant platform, you agree to the following terms of use.

2.1. Service Usage and Liabilities

Ragleaf grants its users the ability to train custom AI agents by uploading their business documents. It is forbidden to train the assistant with illegal, misleading, copyright-infringing, or harmful content. The provider cannot be held liable for any direct or indirect commercial damages arising from responses generated by the AI assistant.

2.2. Loyalty System (Ragleaf Leaf)

The Ragleaf platform offers a loyalty and reward system based on interactions ("Leaf Loyalty System"). Accumulated leaves cannot be redeemed for cash; they can only be used as discounts for package renewals or additional query credits within the platform.

2.3. Account Security

You are fully responsible for the security of your account password and API keys. In the event of unauthorized access, you must notify Ragleaf immediately.

3. KVKK Disclosure Text

In accordance with the Personal Data Protection Law No. 6698 ("KVKK"), as Ragleaf in the capacity of data controller, we process your personal data within legal boundaries.

3.1. Purpose of Processing and Legal Basis

Your personal data is processed electronically via automated means based on "contract establishment and execution" and "legitimate interest of the data controller" under Article 5 of the KVKK.

3.2. Rights of Data Subjects

Under Article 11 of the KVKK, you have the right to learn whether your personal data is being processed, request information, and demand correction or deletion of your data. You may submit your requests in writing to hello@ragleaf.com.

4. Distance Sales Agreement

Article 4.1. Parties

This Agreement has been established electronically on the date of approval between the following parties:

Article 4.2. Subject of Agreement

The subject of this Agreement is the sale and delivery of the cloud-based AI assistant subscription service purchased by the BUYER electronically on the www.ragleaf.com website, and the determination of the rights and obligations of the parties in accordance with the Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation.

Article 4.3. Service and Pricing

The type, price, billing cycle, and payment method of the purchased SaaS service are determined based on the subscription package selected by the BUYER. For recurring subscriptions, fees are automatically charged to the BUYER's registered card at the start of each billing period.

Article 4.4. General Provisions

• The BUYER acknowledges that they have read and understood the preliminary information regarding the characteristics, pricing, and payment of the service, and has confirmed it electronically.
• The SaaS service is delivered immediately by activating the features on the BUYER's dashboard after successful payment.
• The SELLER cannot be held responsible for service interruptions caused by third-party infrastructure providers (OpenAI, Anthropic, Gemini, etc.) or API blocks.

Article 4.5. Right of Withdrawal

According to Article 15(ğ) of the Distance Contracts Regulation, "contracts for services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer" are excluded from the right of withdrawal. Therefore, once the service is activated, there is no legal right of withdrawal. However, Ragleaf offers a customer-satisfaction based 7-day conditional refund policy (details in Section 6).

Article 4.6. Jurisdiction

In the resolution of disputes arising from this agreement, the Consumer Arbitration Committees and the Consumer Courts in the place of the SELLER's residence (Istanbul Çağlayan) are authorized up to the value declared by the Ministry of Trade.

5. Pre-Information Form

5.1. Seller Details

Title: Ercüment Çağlar Bilgehan
Address: Kemalöz Mh. 1.Hilalkent No:5 64200 Merkez/Uşak
Contact: hello@ragleaf.com / +90 551 702 84 21

5.2. Characteristics of the Service

Ragleaf is a cloud-based AI assistant hosting and integration service trained on documents uploaded by the user. Service features, API limits, and query quotas vary based on the subscription package purchased.

5.3. Total Price and Billing

Prices for the selected packages include VAT. The platform operates on a monthly or annual recurring billing model. Payments are collected online via credit/debit card.

5.4. Exclusion of Withdrawal Right

Since this cloud service is executed instantly in the digital environment, it is excluded from the standard 14-day withdrawal right. The BUYER acknowledges this by confirming the payment.

6. Cancellation & Refund Policy

6.1. Trial Period

Ragleaf provides a 15-day free trial period for new accounts. No charges are made to the credit card during the trial period. If cancelled before the trial ends, no fees will be charged.

6.2. Subscription Cancellation

Users can stop their subscription renewal at any time through their account dashboard. Once cancelled, the service remains active until the end of the current billing cycle, and no charges will be made for the next cycle.

6.3. Conditional Refunds

Although digital services are excluded from the standard right of withdrawal, Ragleaf offers a **7-day conditional refund policy** from the date of purchase. For a refund request to be approved:

• The request must be made within 7 days of subscription activation or renewal.
• The user account must have processed fewer than 10 total AI API queries/searches.
• No heavy server resources must have been consumed for processing/indexing uploaded documents.

Approved refunds are processed back to the original payment card within 5-10 business days after notifying hello@ragleaf.com.

6.4. Status of Loyalty Leaves

Upon cancellation or refund of a subscription, Ragleaf Leaves (loyalty points) earned during that billing period will be deleted. Accumulated leaves cannot be exchanged for cash.